Refund policy
RETURN POLICY
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return:
Contact us at [your email address] with your order number and reason for return. We will provide you with return shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [your email address].
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Perishable goods
- Personal care items
- Sale or clearance items (unless defective)
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [your email address].
Questions
If you have any questions about returns, please contact us at [your email address] or [your phone number].